At Altex, we don't just sell products, we provide total solutions to meet customer requirements.
Our technical department is made up of coatings engineers and staff with a great number of years experience working in the protective coatings industry. We recognise the diversity of these requirements so we go the extra mile to ensure our customers' needs are met by providing the best products, systems and service.
Often involved in the planning and design stage, our highly professional team of trained coating engineers and technical field staff collectively provide a high level of project management and support.
From initial coatings advice through to the development of accurate detailed specifications, our relationships with leading specifiers and applicators ensure the quality of our products and systems are maximised.
The technical department has many responsibilities these include but are not limited to:
Our technical department is available to help interpret plans and specifications provided to our clients, we also provide our clients with a FREE technical specification writing service.
We use the latest in-house software and databases to provide rapid, accurate and easily updated fireproofing loading information.
TELEPHONE & EMAIL CUSTOMER SUPPORT
Our qualified and experienced technical support staff are available to contact at all stages of your project, a service our clients find invaluable.
ON-SITE SUPPORT & INSPECTIONS
Our technical specialists and experienced sales representatives are available to assist with on-site inspections and regular testing/auditing during the project and application process.
Our team are ready to provide in-depth product knowledge training; covering the chemistry of the product, through to the correct way to handle and apply it.
COMPILATION OF LEGAL TENDERS
Assist with the compilation of relevant clauses associated with the painting section of your tender document, and checking over the final draft before issue.
TESTING & DEVELOPMENT
The technical team regularly test and develop our product range.